Alex Intake Page

Step 1 of 8

Introduction
(+) = Positive Reinforcement (smile)
Hello, my name is Alex with We Buy Houses. How can I help you?...
Ok Great! Well let me ask you...Do you have a house you are hoping to sell?*
Use any of these responses...
- We buy houses and we are currently looking to buy 5 to 10 more in the next 30 to 60 days.
If you are serious about selling your house... we'd like to have the opportunity to present you with a Free, No Risk or Obligation Offer.

Do You Have An Interest In Selling Your House?
- If We Can Agree On The Terms... And We Can Agree On What The Property Is Worth In Today's Market... And We Can Agree On a Price That Works For Both You and Us...
Do You Have a House That You Are Hoping To Sell And... Have An Interest In Receiving A Free, No Risk Or Obligation Offer From Us To Buy Your House?
- We can appreciate the fact that you have lots of questions about how We Will Buy Your House and that you would only sell your house under certain conditions. We are definitely looking to buy and would welcome the opportunity to go through the process of identifying if we can do business.
The process we need to go through is a series of questions to determine:

o The Condition of the Property...

o Why you would want to sell it...

o What you think the property is worth...

o And Most Importantly... How Much You Want to Sell It For!

It usually takes about 15 to 20 minutes to go through this process so... as you can now see... it is crucial that we first agree on the fact that you are calling because you have a house that you are interested in selling!

Otherwise, there would be no reason for us to proceed!

Believe me... there is no way that we can Buy Your House unless you first Feel Comfortable that we have answered all your questions and... that we come to a mutual agreement on all the terms, including your price.

We'd like to go through the process to see how you can go ahead and Sell Your House To Us, but before we move forward, I really need to confirm and hear you say that You Did Call Us Because You Do Have A House That You Are Hoping To Sell, and... that you are ready and willing to go through our process of identifying if we CAN do business.

Which means I will be asking you:

o What your house is worth...

o What you owe on it and...

o What your price is...

You risk nothing and you are under no obligation to sell!
So Again, Are You Calling Because You Do Have A House You Are Hoping To Sell and are you ready to go through our process of identifying if we can do business?
You do have a house....Great! Well, Let me tell you a little bit about who we are...We are a real estate investment company and we buy houses Nationwide.
Again, my name is Alex and I work at our call center... My job is to collect some information about you and your house and see if it qualifies for our home buying program. If it qualifies, I will set an appointment for you with our purchase manager and he will make a formal offer to buy your house.

So first of all, I will be asking you some questions so that we can buy your home. Please answer the questions to the best of your knowledge, and Don't worry... you can always change an answer when you speak with my purchase manager to buy your home.
ok? So are you ready to get started?
Ok, lets get started...

So, let me ask you...
Is the house currently listed with a Realtor?*
No, It's not listed, Terrific!

Let me ask you,
What do you think the house is worth in today's market?
House Value*
Please enter a number less than or equal to 999999.
Let me ask you, What amount...

Let me tell you a little bit about what we do. We buy houses like yours ALL THE TIME.
We pay all the cost.
Things like...
Real estate comissions
Title insurance
Closing fees
Transfer stamps
Termite inspection
Roof and Heating certifications
The list goes on and on. And we buy in AS-IS condition.
We will assume all the responsibilities for all the repairs whether we have seen them or not.

And one of the positive factors about selling your house to us is that you can stay in the house as long as you need to and you can get your money on the date of your choice.

Also, know that we will pay you cash for your house so you can have the peace of mind of knowing it is sold. Not only sold.. but sold to someone who can afford to buy it.

Believe me, there is nothing more frustrating than seeing a real estate deal break down in escrow, and that won't happen with you when WE buy your home.

Isn't that what you really want?
So, knowing how we will buy your house, what were you hoping to sell your house for? What I mean is... What is the NET AMOUNT you would like to receive AFTER ALL LOANS AND CLOSING COSTS are taken care of, It's what we call your walk away money? Share with me what you would like to walk away with...*
Hidden
Property Discount

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Ok great let's get started, I will need to get some information from you in preparation for our team to buy your house.
Name*
First Last
What is the address of the property your hoping to sell?*
Spell the street back to seller to confirm

Street Address City State ZIP Code
What is the best phone number to reach you?*
Phone Number
Is this number a land line or cell phone?*
- Cell Phone
- Landline
Is there a 2nd number that I can put down to reach you?
What is your primary email address where my purchase manager can email you an offer to purchase your house?
Is there any additional email or second email I can send your offer to?
Email

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Appointment Setup
Well, Thank you for contacting us to buy your house. Let me set up an appointment so my purchase manager can purchase your house
What day this week would be better for my purchase manager to speak with you and buy your house*
Would this Wed. or Thursday be better?
MM slash DD slash YYYY
What time is best, I have 10AM, 3PM, or 5PM*

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House Questions
Now before my purchase manager calls to buy your house there are a few questions I need to ask you about your house, ok?
How soon would you like to have your house SOLD?
Repeat answer and give positive or negative affirmation, dont say ok?
So if Im hearing you correctly, if we can close on your house immediately that is ok?
So if Im hearing you correctly, if we can close on your house in the next 2 weeks, that is ok?
So if Im hearing you correctly, if we can close on your house in the next 30 days, that is ok?
So if Im hearing you correctly, if we can close on your house in the next 60 days or more, that is ok?
Why do you need 60+ days to close?
Have you tried selling your house before?
What happened the last time you attempted to sell home*
What do you think stopped it from selling?
Why are you selling now?
Do you have to sell this house to buy your next one?
Only ask this if they say they are selling the house and buying another one.
What are your plans with it if it doesn't sell now?
Just a couple more questions...
Is the house vacant or occupied?
Tenant or Owner Occupied
Tenant/Occupant Notes
Is there anything you want to tell me about the occupancy of the house?

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Property Size Questions
Ok, so let me ask you, How many Bedrooms?
Please enter a number from 1 to 10.
And... How many Bathrooms in the house?
Please enter a number from 1 to 10.
Do you know the square footage?
If you don't know thats fine, but we always ask
Notes on property size
Any additional things you want to tell me about the property, or about the size?
Is there a garage?
How many cars?
Please enter a number from 1 to 4.
I always like to ask about repairs on the property before my purchase manager speaks with you to buy your house, what kind of repairs does this place need?
What amount should I assume I will have to pay in repairs?
Please enter a number less than or equal to 500000.

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Debt Questions
Ok, well let me ask you...Is there a mortgage on the house?
Do you own the house free and clear?
Any past due taxes on the house?
How much is owed in taxes?
Any other liens on the house?
How much is owed for the liens on the house?
How many mortgages?
How much do you owe on the first mortgage?
How much do you owe on the 2nd mortgage?
How much do you owe on the 3rd mortgage?
Are you in foreclosure?
Do you have a sale date?
Notes on Debt
Any additional information you want to let me know about the properties debt?

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Decision Makers
One last question, when my purchase manager calls, it is important that all the decision makers are there on the call so that everyone can come to an agreement to buy the house, will all the decision makers be there for the phone appointment?
What time this week would be better for my purchase manager to call and buy your house when all the decision makers will be there?
Would next week Wed. or Thursday be better?
MM slash DD slash YYYY
What time is best for everyone, I have 10AM, 3PM, or 5PM
If you could do me a favor and locate the deed to the property for your call with my purchase manager... however, if you don't have it we can have our title company look it up when we get started.
Also, can you find the last mortgage statement and have it for the call with my purchase manager so he can verify the exact amount owed...?
When I'm done with our call today I'm going to email you and text you an appointment confirmation. Please reply to that email so that I know I have the correct email address and also please attach and send back to me, pictures of the inside and outside of your house or you can text them to me at this number.

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Closing
Thank you for taking the time to speak with me today, I have you set up for a call with my purchase manager Ryan. When he speaks with you he will make a formal offer to buy your house by the end of the call. Please don't forget to send pictures of the inside and outside of the house. These pictures will help him make an accurate offer on your house.
What is your full name?
What is your email address so my purchase manager can send you an offer?
And what is your property address that you want to sell?
Ok...wait 3 seconds... Well I want to thank you for taking the time to speak with me, unfortunately, based on what your home is worth and what you want for the home, your home does not fit into our purchasing criteria.

But....let me pass your information on to my purchase manager Ryan. Maybe he will see something that I don't see. If he does, he will give you a call. Otherwise, if your needs change and you are willing to sell at a lower price then please don't hesitate to call me back.
We are an ethical company and if your home is currently listed with a Realtor we cannot buy the home as we only deal directly with the seller. Unfortunately, we are not able to help you.

Thank you for reaching out to TrueNumbers Property Group, if your home is no longer listed with a Realtor in the future we would be happy to discuss buying your home, please contact us. By the way,
We would never ask you to cancel a real estate agreement for us to purchase your home. If you cancel your agreement then please get a letter showing the agreement has canceled and then call us back.

We thank you for reaching out to TrueNumbers Property Group, if your home is no longer listed and you can provide a letter from your Realtor then we would be happy to discuss buying your home.
Well Unfortunately, If you don't have a home for sale, we are not able to help you.

Thank you for reaching out to TrueNumbers Property Group, if you have a home to sell in the future, please contact us.
I want to Thank you for talking with me today, without knowing the value we cant make an offer to buy your house.

Might I suggest you speak with a Realtor to discover the value of your house and then give us a callback and I would be happy to discuss buying your house at that time.

Do you happen to know anybody else who needs to sell a house? A lot of our business comes from referrals.
By the way,...We get a lot of business from Referrals... Do you know anyone else interested in selling a house?
Seller Referrals
Name Phone
Well, Thank you for calling We Buy Houses and speaking with me. If you have any questions please don't hesitate to call us back. Have a great day!
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ONLY FOR ALEX, AFTER THE CALL
ALEX, How would you rate this call?*
On a scale of 1-10
10 being Perfect and 1 being HORRIBLE
Please enter a number from 1 to 10.
Any notes on the call...
Add any notes or things the next operator should know when talking to this seller.
What number did call come from?

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Phone Number

Email

Name	Phone

Alex Intake Page

Step 1 of 8

Introduction

Appointment Setup

House Questions

Property Size Questions

Debt Questions

Decision Makers

Closing